PRIVACY POLICY

Privacy Policy - Lambodara Organics

Your Privacy Matters to Us

At Lambodara Organics, we are committed to protecting your personal information and your right to privacy. When you purchase our protein powders and dry fruits through our website or store, or interact with us, we want you to understand exactly how we collect, use, and protect your data.

This Privacy Policy explains our data practices in clear, straightforward language. By using our Services (our website, online store, and related platforms), you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described below.

If you have any questions about our privacy practices, please don't hesitate to contact us.

What Personal Information Do We Collect?

We collect various types of personal information depending on how you interact with Lambodara Organics:

Contact Information

  • Your name, phone number, and email address

  • Billing address and shipping address

  • Communication details you provide when contacting customer support

Financial Information

  • Credit card, debit card, and payment card details

  • Bank account information (if applicable)

  • Payment transaction details and confirmation

Account Information

  • Username and password (securely stored)

  • Security questions and answers

  • Account preferences and settings

  • Wishlist and saved items

Transaction Information

  • Products you view, add to cart, or wishlist

  • Items you purchase, return, or exchange

  • Order history and transaction records

  • Return and refund requests

Device & Technical Information

  • IP address and device identifiers

  • Browser type and version

  • Operating system information

  • Device location (if you permit)

Usage Information

  • How and when you browse our website

  • Pages visited and time spent

  • Search queries on our website

  • Interaction with emails and marketing content

  • Click patterns and navigation behavior

Communication Information

  • Messages you send us via email, WhatsApp, or support forms

  • Customer support inquiries and responses

  • Feedback and reviews you provide

How We Collect Your Information

Directly from You

  • When you create an account on our website

  • When you make a purchase

  • When you fill out contact forms or surveys

  • When you contact our customer support team

  • When you subscribe to our newsletter or promotions

  • When you provide reviews or feedback

Automatically During Your Visit

  • Through cookies and similar tracking technologies

  • From your device when you use our website or app

  • From your browser and network connection information

  • Through analytics tools that track website usage

From Our Service Providers

  • Payment processors who handle your transactions

  • Shipping and logistics partners

  • Email service providers

  • Website hosting and analytics services

  • Customer support platforms

From Third Parties

  • Marketing and advertising partners

  • Social media platforms (if you use social login)

  • Public databases and data providers

  • Business partners and affiliates

How We Use Your Personal Information

Providing & Improving Our Services

  • Processing your orders and managing your account

  • Fulfilling deliveries and managing shipments

  • Arranging returns, exchanges, and refunds

  • Remembering your preferences and purchase history

  • Personalizing your shopping experience

  • Creating product recommendations based on your interests

  • Sending order confirmations and updates

  • Providing customer support and responding to inquiries

  • Improving our website, products, and services based on usage patterns

Marketing & Communications

  • Sending promotional emails about new products and offers

  • Displaying personalized advertisements on our website and other sites

  • Sharing information about health benefits and nutrition education

  • Creating targeted marketing campaigns

  • Conducting customer surveys and feedback requests

  • Informing you about seasonal promotions and special offers

Security & Fraud Prevention

  • Protecting against fraudulent transactions and unauthorized access

  • Detecting and investigating suspicious activity

  • Securing payment processing and account authentication

  • Complying with anti-money laundering regulations

  • Protecting our website from cyber attacks and security threats

Legal & Compliance

  • Complying with applicable laws and regulations

  • Responding to legal requests from authorities

  • Defending against legal claims or disputes

  • Investigating violations of our terms and policies

  • Maintaining business and legal records

Business Operations

  • Conducting market research and trend analysis

  • Managing our business relationships

  • Improving operational efficiency

  • Creating anonymized, aggregated data for business insights

How We Share Your Information

Service Providers & Partners
We share your information with trusted third parties who help us operate our business:

  • Payment Processors: Credit card networks, banks, and payment gateways that securely process your transactions

  • Shipping & Logistics: Courier services and delivery partners who fulfill and ship your orders

  • Hosting & Technology: Cloud storage, website hosting, and IT service providers

  • Marketing Partners: Email service providers and advertising platforms

  • Analytics Services: Tools that help us understand website usage and improve services

  • Customer Support: Platforms and tools that help us serve you better

Shopify & Integrated Platforms
Our website is powered by Shopify, which processes and may share your information to provide and improve our Services. Shopify may use your data to:

  • Provide enhanced features and personalized recommendations

  • Improve platform security and performance

  • Support fraud detection and prevention

  • Analyze trends across their merchant ecosystem

For more information about how Shopify uses your data, visit Shopify's Privacy Policy.

Marketing & Advertising Partners
We may share non-personally identifiable information with advertising partners to:

  • Show you relevant product advertisements across the internet

  • Measure advertising effectiveness

  • Create lookalike audiences for targeted marketing

  • Personalize your online shopping experience

Your Consent & Choice
We only share information with marketing partners in ways you've consented to. You can opt out of targeted advertising at any time by:

  • Clicking "unsubscribe" in our promotional emails

  • Contacting us directly with your preferences

  • Adjusting your browser's privacy settings

Legal Obligations & Business Transactions
We may disclose your information when required to:

  • Comply with law enforcement requests or court orders

  • Respond to legal proceedings or government investigations

  • Enforce our Terms of Service and other agreements

  • Protect the rights, safety, and property of Lambodara Organics, our customers, or the public

  • In connection with a merger, acquisition, bankruptcy, or sale of assets

Your Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information. Under India's Digital Personal Data Protection (DPDP) Act and other applicable laws, you may have the right to:

Right to Know / Access
You can request to see what personal information we hold about you. We'll provide this information in a clear format within a reasonable timeframe.

Right to Correct
If your information is inaccurate or incomplete, you can ask us to update or correct it.

Right to Delete
You can request that we delete your personal information, subject to certain exceptions (such as if we need it for legal or contractual reasons).

Right of Data Portability
You can request a copy of your personal information in a portable format and ask us to transfer it to another service provider.

Right to Withdraw Consent
If we're processing your information based on your consent, you can withdraw that consent at any time.

Right to Restrict Processing
In certain circumstances, you can ask us to limit how we use your information.

Managing Communication Preferences

  • Marketing Emails: Use the "unsubscribe" link in any promotional email to opt out

  • SMS Notifications: Reply STOP to any SMS message from us

  • Telemarketing: Tell us if you don't want to receive calls about promotions

  • Non-Promotional Communications: We'll still send important emails about your account and orders, even if you opt out of marketing

Note: You won't be discriminated against for exercising any of these rights.

How to Exercise Your Rights

To request access, correction, deletion, or portability of your data:

  • Email: support@lambodaraorganics.com

  • Phone: +91 7730038706

  • WhatsApp: +91 7730038706

  • Mailing Address: 119/2/C, Anji Reddy Colony, Balapur, Hyderabad, TS, 500005, India

We may need to verify your identity before processing your request. If you authorize someone else to make a request on your behalf, we'll require proof of authorization. We aim to respond to all requests within 30 days as required by applicable law.

Data Security & Protection

We take the security of your personal information very seriously. We implement multiple layers of protection:

Encryption & Secure Transmission

  • All data transmitted between your device and our website is encrypted using SSL/TLS technology

  • Payment information is processed through PCI-compliant payment gateways

  • We never store full credit card numbers on our servers

Access Controls

  • Only authorized employees have access to your personal information

  • We maintain strict access logs and monitor for unauthorized activity

  • Strong authentication requirements protect admin accounts

Security Measures

  • Regular security audits and vulnerability assessments

  • Firewalls and intrusion detection systems

  • Data backups to prevent loss

  • Employee training on data protection

However, please note: No security system is 100% impenetrable. While we use industry-standard measures to protect your information, we cannot guarantee absolute security. We recommend:

  • Not sharing your password with anyone

  • Using a secure, unique password for your account

  • Being cautious when using public WiFi networks

  • Reporting suspicious activity immediately

Data Breach Notification

If we discover a breach of your personal information, we will:

  • Notify you as required by applicable law

  • Report the incident to the Data Protection Board of India (as mandated)

  • Take immediate steps to remediate the breach

  • Provide guidance on protecting yourself

How Long We Retain Your Information

We retain your personal information for as long as necessary to:

  • Provide you with our Services

  • Maintain your account and order history

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

  • Detect and prevent fraud

Typical Retention Periods:

  • Account Information: For as long as your account is active, plus 2 years after deletion

  • Transaction Records: For 7 years (tax and compliance requirements)

  • Payment Information: We don't store this beyond processing

  • Marketing Data: Until you unsubscribe

  • Customer Support Records: For 2-3 years

  • Website Usage Data: Up to 2 years in anonymized form

You can request deletion of your data at any time, subject to legal requirements to retain certain information.

Third-Party Links & External Websites

Our website may contain links to third-party websites (social media, payment processors, delivery services, etc.). This Privacy Policy applies only to Lambodara Organics. We are not responsible for:

  • The privacy practices of linked websites

  • Information you provide to third-party sites

  • How third parties use your information

Please review the privacy policies of any external websites before providing your information.

Children's Privacy

Our Services are not intended for children under the age of 18 years (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it promptly.

If you're a parent or guardian and believe your child has provided information to us, please contact us immediately at support@lambodaraorganics.com.

International Data Transfers

As an e-commerce business, we may transfer, store, and process your personal information in countries outside of India. These countries may have different data protection laws than India.

For EU/UK Residents:
If we transfer your data outside the European Economic Area or UK, we rely on:

  • European Commission's Standard Contractual Clauses

  • Adequacy determinations by relevant authorities

  • Your explicit consent where required

We ensure that all international transfers maintain the same level of data protection as provided under this Privacy Policy.

Compliance with Indian Data Protection Laws

Digital Personal Data Protection (DPDP) Act, 2023

Lambodara Organics is committed to complying with India's DPDP Act. Key commitments include:

  • Obtaining your verifiable consent before processing personal data

  • Providing clear privacy notices explaining data collection and use

  • Processing only necessary data for specified purposes

  • Implementing strong security measures

  • Allowing you to exercise your rights (access, correction, deletion, portability)

  • Reporting data breaches to authorities as required

  • Maintaining data accuracy and integrity

Your Preferences & Contact Information

Opt-Out Options

You can manage your communication preferences by:

  1. Clicking "unsubscribe" in any promotional email

  2. Replying "STOP" to SMS messages

  3. Logging into your account and adjusting preferences

  4. Contacting us directly

Update Your Information

You can update your account information anytime by:

  1. Logging into your account

  2. Navigating to account settings

  3. Editing your profile details

  4. Saving changes

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Post the updated policy on our website

  • Update the "Last Updated" date at the bottom

  • Notify you via email if changes significantly affect your privacy

Your continued use of our Services after updates means you accept the revised Privacy Policy.

Complaints & Dispute Resolution

If you have concerns about how we handle your personal information:

Contact Us First
We'd like the opportunity to resolve your concern directly:

Escalation
If you're not satisfied with our response, you may:

  • Lodge a complaint with the Data Protection Board of India (DPB)

  • Contact your local data protection authority

  • Pursue legal remedies available under applicable law

We aim to resolve complaints within 30 days.

Contact Information

For privacy inquiries, requests, or complaints, please contact us:

Email: support@lambodaraorganics.com

Phone: +91 7730038706

WhatsApp: +91 7730038706

Mailing Address:
119/2/C, Anji Reddy Colony
Balapur, Hyderabad
Telangana 500005
India

Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST

Additional Resources